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Shipping & Returns

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. You would expect the delivery about 1-2 weeks time but it may vary depending on the shipping providers.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For Hato Mall products, we have the special shipping rates as below:

– For Australia, FREE shipping for destination locations within 15km radius from Woy Woy or Pennant Hills. For all other locations: $15.60 shipping fee for up to 5kg.

– For Vietnam, you can email to order in advance and pick up from our shop in Ho Chi Minh city.

– For other international destinations: $99 shipping fee for up to 5kg.

Return & Exchange Policy

All transactions made through Hato Mall will be protected and backed by Hato Mall for the rights of sellers and buyers.

Sellers and buyers can talk to us if you are not satisfied with any transaction. Hato Mall will make an investigation. If you are entitled to a refund, Hato Mall will give you the refund once evidence of faulty product or unhappy transaction is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Terms. Any refund we make will be by the same payment method used to purchase the product.

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